Frequently Asked Questions

Two easy ways: order online at the order page, or call (501) 621-2474 and Amber, our phone assistant, will take your order and email you a secure payment link. Your order is confirmed once it's paid.

Any time, day or night. The website takes orders around the clock, and Amber answers (501) 621-2474 24/7 — in English y español. Kitchen hours only affect when food is cooked and picked up, not when you can order.

Sometimes! We occasionally open extra days or extended hours for holidays and special events. The Preorder Calendar is always the source of truth — if a day shows a plate, we're cooking. Special days are also announced in the weekly menu email and the banner at the top of the site.

Preorders open up to two weeks ahead of each pickup day — see what's coming on the Preorder Calendar. Same-day orders must be placed before 9 AM, and days can sell out, so ordering early is best.

Yes — every plate comes fully loaded, and you can uncheck any ingredient you don't want when ordering online. Removals are free. We don't offer substitutions or additions right now, and grilled chicken is the only protein at the moment (more choices may come later).

Absolutely — that's what the "Add this plate & customize another" button is for. Build the first plate, add it to your order, customize the next one, and check out once for everybody. Feeding more than six of any one item? See Catering.

Every plate's full ingredient list is shown when you order, and you can remove any ingredient you need to. Please know our food is prepared in a single kitchen that handles common allergens (including dairy, eggs, and gluten), so we can't guarantee any dish is completely allergen-free. If you have a serious allergy or dietary question, call us at (501) 621-2474 before ordering and we'll talk it through.

Not yet — all orders are pickup only in Little Rock, Arkansas.

Securely online through Stripe at checkout. Phone orders receive an emailed payment link that holds your spot for 15 minutes. We never take card numbers over the phone, and we never see your card details — Stripe handles them end to end.

Menu prices are before tax — applicable Little Rock sales tax is added at checkout, so you see the exact total before you pay.

Because every plate is made fresh to order, all sales are final and we don't offer refunds as a standard policy. That said, we want you happy — if something isn't right with your order, call us at (501) 621-2474 and we'll do our best to make it right. Any refund is at our discretion, considered case by case.

Pickup runs 11 AM–3 PM, Tuesday through Friday. You'll choose a 10-minute pickup window when you order, and we'll have your food ready for it.

9813 W. Markham, Little Rock, AR 72205. Please know this is not a retail storefront — there's no dining room or walk-in counter, and you won't be able to come inside. Your food is brought out to your car. Turn into the lot from W. Markham, turn right behind the building, and park at the back-left corner by the ARKitchen doors — just before the second set of dumpsters. Then call us and we'll come out to you. Full route map on the Pickup Directions page.

Three ways: tap the "I've arrived" button in your confirmation email, call (501) 621-2474 and tell Amber, or just call when you pull in. The kitchen is alerted instantly and someone brings your order out to your car. Text/SMS check-in is coming soon.

Just call us at (501) 621-2474 — we'll do our best to work with you within the day's pickup hours (11 AM–3 PM).

Call us as early as you can at (501) 621-2474 and we'll take care of you.

Yes! For large or custom orders (more than 6 servings of an item), tell us what you need on the Catering page — what you'd like, how many servings, and the date — and Grace follows up personally with a quote. Catering is invoiced securely through Stripe.

Amber is our friendly A.I. phone assistant on (501) 621-2474. She can take your order, check on an existing order, tell you the menu and hours, and let the kitchen know you've arrived for pickup. She speaks English and Spanish.

Customers who've ordered receive our weekly menu email every Sunday afternoon with the week ahead. Every email includes a one-click unsubscribe link if you'd rather not get it.

This entire ordering experience — the website, secure online checkout, the preorder calendar, Amber the A.I. phone assistant, order confirmations, and the one-tap arrival check-in — is built and run by StratosDigital.ai on the Victor AI platform: an all-in-one system that gives small businesses a 24/7 storefront, an A.I. receptionist, and automated operations without hiring a tech team. Want the same for your business?